Refund Policy
At Accore Technologies, we aim to provide clear information about our services, project scope, payments, and delivery expectations before work begins. This Refund Policy explains how refunds are handled for website design, website development, ecommerce, WordPress, Shopify, UI/UX, maintenance, and other digital services provided by us.
Understanding Our Project-Based Services
Most of our services involve time, planning, design, development, communication, research, and technical work that begins after a project is confirmed. Because digital projects involve resources and work that may be allocated specifically to a client, refund eligibility depends on the stage of the project and the circumstances involved.
Project Confirmation and Advance Payments
Where an advance or initial payment is required to start a project, the payment confirms the client’s intention to proceed and allows work to be scheduled and resources to be allocated.
Once project work has started, the advance payment may not be refundable where substantial work, planning, design, development, or other project activities have already been completed.
Refund Requests Before Work Begins
If a client requests cancellation before any substantial project work has started, the refund request may be reviewed based on the specific circumstances and any work or expenses already incurred.
Any applicable refund will be determined after considering work completed, resources allocated, third-party costs, and the terms agreed for the project.
Refunds After Project Work Has Started
Once design, development, content work, configuration, research, or other project activities have started, payments relating to completed or committed work are generally not refundable.
If a client decides to discontinue a project after work has started, the amount payable may include the value of work already completed and any non-refundable third-party expenses incurred for the project.
Approved Designs and Development Work
Clients may be given opportunities to review and approve designs, layouts, content, functionality, or other project stages. Once a stage has been approved and subsequent work has been carried out based on that approval, cancellation of the project does not automatically create an entitlement to a refund for the approved or completed work.
Change Requests and Additional Work
Projects may involve reasonable revisions within the agreed scope. Requests that significantly change the original requirements, approved design, functionality, content, or project direction may require additional time and charges.
Payments made for additional work that has already been completed or committed are generally not refundable.
Third-Party Costs
Some projects may require third-party services such as hosting, domain registration, premium themes, plugins, applications, software licences, APIs, payment services, or other external products.
Third-party charges are subject to the refund policies of the respective providers. Accore Technologies cannot guarantee a refund for third-party products or services where the external provider does not offer one.
Website Maintenance and Support Services
Maintenance and support services may involve scheduled time, technical resources, updates, monitoring, troubleshooting, and other work allocated specifically to a client.
Refund requests for maintenance or support services will be considered based on the service period, work already performed, resources allocated, and the specific agreement for the service.
Subscription or Recurring Services
Where a service is provided on a recurring or subscription basis, cancellation of future service periods does not automatically create a refund for a period that has already started or for services already provided.
Any cancellation or refund terms specifically agreed for a recurring service will take precedence for that service.
Refunds for Delays Caused by the Client
Project timelines may depend on receiving content, approvals, access credentials, payments, product information, images, documents, or other required materials from the client.
Delays caused by missing information, delayed approvals, unavailable access, or changes in requirements do not automatically qualify the client for a refund.
Refund Processing
Where a refund is approved, it will generally be processed using the applicable payment method or another mutually agreed method. The processing time may depend on the payment provider or financial institution involved.
Any applicable transaction charges, third-party costs, or non-refundable expenses may be deducted where permitted and where they were incurred in connection with the project.
How to Request a Refund
If you believe you are eligible for a refund, please contact Accore Technologies with your project details and explain the reason for the request.
Each request will be reviewed based on the project agreement, payment status, work completed, project stage, and circumstances surrounding the request.
Exceptions and Special Circumstances
In exceptional circumstances, Accore Technologies may review a refund request outside the standard conditions described in this policy. Any such decision will be made based on the specific circumstances and does not establish an automatic entitlement to a refund in future cases.
Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our services, business practices, payment processes, or applicable requirements.
The updated policy will be published on this page. We recommend reviewing this page periodically for the latest information.
Contact Accore Technologies
If you have questions about this Refund Policy or would like to discuss a refund related to a project or service, please contact Accore Technologies using the contact information available on our website.
We aim to handle refund requests fairly and transparently while considering the work already completed and resources committed to each project.